Privacy Policy
Last Updated: August 2026
Holistic Harmony respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Leigh George, trading as Holistic Harmony, has a clear policy on confidentiality and data protection, stores and protects your personal information when you visit the Holistic Harmony website, contact me, make an appointment or use my services. Only relevant and adequate data will be collected and kept up to date, to ensure that the client gets the most out of the therapy sessions.
Who is Responsible for Your Information
The person responsible for your personal information is:
Leigh George, Holistic Harmony, based in Kettering, Northamptonshire, UK.
Data Protection and Access to Records
For data protection purposes, Leigh George is the data controller for the personal information processed by Holistic Harmony. Data will be kept in line with the General Data Protection Regulation 2018.
a) Enquiries
You are not required to provide information that is not necessary for your enquiry or appointment. However, if you do not provide information that is necessary to arrange or provide a service, I may not be able to provide that service. After making an enquiry correspondence, email addresses and telephone numbers will be kept for a duration of 3 months after the last contact. If the person making the enquiry chooses to take no further action then the information will be deleted. However, if in that time the individual has become a client please see below:
b) Clients
The data kept will be anything relating to client records, including:
• Client details and consent forms.
• Notes/recording made during the consultation phase
• Notes/recordings made during therapy sessions
• Correspondence related to the therapy, e.g. e-mail exchanges
This information will be stored securely, or if electronic, it will be password protected or encrypted to a suitable standard to ensure anonymity.
I am required for insurance purposes to keep all client data for a period of 8 years after the client has finished working with me if the client is an adult, or for 8 years after a child has reached the age of 16 if they work with me when they are a child. Therefore, because I am required to keep this information, the right to erasure or withdrawal of consent once work has commenced is not applicable within these circumstances.
Should you have any concerns about the way data is being handled, then you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
If you should require a copy of your client notes at any time:
• A request must be made in writing.
The information will be supplied at the earliest possible opportunity but no longer than a period of 30 days from the request being received.
Client details will not be given out to any third parties, except in exceptional circumstances as set out above.
Withdrawing Consent
Where Holistic Harmony relies on your consent to process your personal information, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Client Confidentiality
All information is treated with respect at all times, written in an accurate and factual way. It is necessary from time to time to discuss client cases with fellow professionals for ongoing learning and to maintain high standards and accountability. No personal identifying information will be given during such discussions, such as name or names of family members, place of employment, address and contact details, physical descriptions etc.
Information is only ever passed on in cases where there is a legitimate ‘need to know’; and only relevant and necessary information is revealed. Situations when it is deemed necessary to pass on information to the relevant agencies include, but are not limited to, as follows:
Serious potential harm to client or a risk to their lives
• Others are at risk of serious harm, or there poses a risk to their lives
• Safeguarding issues regarding children, young people or vulnerable adults
• It is a requirement of a court order
• It is a requirement of law
• The disclosure of the prevention, detection or prosecution of a serious crime.
Communications Policy
When commencing our work together it is important for us to have transparency regarding communication expectations.
When to Make Contact
If you wish to arrange or change an appointment, please send me a message.
Advice
I am unable to advise on medications. Please seek advice from your medical practitioner, e.g. specialist, GP, pharmacist if you have any medical or medication enquiries.
I am unable to provide lengthy phone conversations or discussions regarding your therapy in between appointments. Please make a note of any queries or revelations that you may have between sessions and bring them with you for your next appointment, where we will create an opportunity to discuss these.
The Treatment of Others
Due to GDPR, I'm unable to comment on or discuss another person's therapy (other than for minors). Therefore, if you are bringing a client or supporting them as part of their therapeutic process, I am unable to engage in conversation about their treatment, unless they have given formal expressed written consent for me to do so.
Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, website, legal requirements or the way personal information is processed. The latest version will always be made available on the Holistic Harmony website.
Remote Sessions with Holistic Harmony
What to Expect
When booking in for a remote Reiki or Hypnotherapy session with Holistic Harmony, you will arrange a time with Leigh for her to carry out this work. After the session she will either send a voice note or have a phone call with you to discuss how the session went.
Work Undertaken
As with all therapies, there are no guarantees that changes will occur. The cost of the session is for Leigh’s time and expertise, as opposed to the outcome. Remote healing works for the highest good and greatest need of the individual involved. There are many factors that can contribute to an individual’s healing journey, including their life path, readiness to accept the work undertaken, individual physiological and psychological conditions etc. Sometimes further work may need to be undertaken with a different type of therapeutic practitioner, or medical assistance may need to be sought. This type of therapy is complementary to conventional medicine and therefore should not be used as a substitute to medical advice.
Consent
With remote Reiki and Hypnotherapy, the individual will need to consent to this work taking place. In the event that the individual is unable to do so due to extenuating circumstances such as severe illness, the next of kin may request this service on the individual’s behalf. Parents/ Guardians will give consent on behalf of individuals under the age of 16.
Consent will be given by the individual either via filling out a consent form or by responding to this information by stating that you agree for the session to take place. A GDPR form will also be sent out for you to be aware of how information is stored and when it may be deemed necessary for confidentiality to be broken.
Website and Cookies
The Holistic Harmony website is hosted using Wix.
The website may use cookies and similar technologies that are necessary for the website to operate, provide security and remember certain preferences.